Shipping + Payment

Shipping

Transfer films, accessories and spare parts as well as the plotter GS-24 are shipped from the Lotus warehouse in Berlin. Heat presses are shipped from the Lotus warehouses in Berlin or Milan. Roland digital printers / plotters are sent directly from the Roland warehouse in the Netherlands to the customer. We ship from Monday to Friday. All transfer films, accessories and spare parts as well as the plotter GS-24 and small transfer presses like the LTS 12, LTS 14 and LTS 25 are shipped by UPS or DHL. All other transfer presses as well as digital printers are shipped by pallets.
Orders which are to be shipped on the same day must be received by 3 pm on Mondays to Thursdays and by 1 pm on Fridays (if available).

Standard shipping ^1/2/3/4

	Country
Region 1	Germany	from 8,20 €	from 7,90 €
Region 2	Belgium, Denmark, France, Luxembourg, Netherlands, Czech Republic	from 18,00 €2	from 22,00 €2
Region 3	Finland, Great Britain, Italy,  Monaco, Austria, Sweden, Poland	from 18,00 €2	from 22,00 €2
Region 4	Bulgaria, Estonia, Greece, Ireland, Croatia, Latvia, Lithuania, Northern Ireland, Portugal, Romania, Slovakia, Slovenia, Spain, Hungary	from 25,00 €2	from 22,00 €2
Region 5	Andorra, Liechtenstein, Norway, San Marino, Switzerland	from 49,00 €2	from 36,00 €2

¹ no delivery on public holidays, Saturdays and Sundays
² depending on weight and destination
³ for deliveries to non-EU countries, a customs surcharge of 75 EUR will be levied on orders over 1000 EUR. Import duties are to be paid by the buyer
⁴ For remote delivery addresses, an out-of-area surcharge of 27 EUR will be levied.

Express delivery ^1/2/3/4

	Country		Duration
Domestic
"Express Saver"	Germany	from 22,50 €2	1 Day
"Express 12:00"	Germany	from 26,50 €2	before 12:00
Abroad
	We offer express delivery to foreign countries only on demand. Please contact us.

¹ No delivery on public holidays, Saturdays and Sundays
² depending on weight and destination
³ for deliveries to non-EU countries, a customs surcharge of 75 EUR will be levied on orders over 1000 EUR. Import duties are to be paid by the buyer
⁴ For remote delivery addresses, an out-of-area surcharge of EUR 27 will be levied.
 

Payment

You can choose from the following payment options:

• Klarna (Info)
  Payment directly online, no charges
• PayPal
  Payment directly online, no charges
• Payment in advance
  Payment in advance with 2% discount (unless otherwise stated)
• Cash payment
  Cash payment at pickup in our store

PSD2 - Two-factor authentication
Secure payment is very important to us. That's why we rely on the market leaders with the highest security standards and the best performance for our customers when selecting our payment providers. Although the introduction of two-factor authentication has been postponed until further notice, our payment provider KLARNA has already implemented so-called 2-factor authentication for you. The new procedure is explained below:​

Changes in using "Sofortüberweisung" (instant bank transfer) by KLARNA when applying the Strong Customer Authentication

The "Sofortüberweisung" (instant bank transfer) is subject to the guidelines of PSD2 and therefore receives an additional authentication step, the so-called second factor. If you select "Sofortüberweisung" (instant bank transfer) as a payment method during checkout, you will log in with your online banking details as usual. The classic login and password is one "factor", it must be supplemented by a second one, which must not be physically owned by the customer. With the second authentication step, which may vary depending on the home bank (e.g. fingerprint or TAN procedure), you confirm that KLARNA as operator of "Sofortüberweisung" has access to your account so that KLARNA can make the payment. Only after this additional confirmation of the second factor you can complete the payment process.​

Bank details

Our bank info:
Name of Bank: Berliner Sparkasse · IBAN: DE51 1005 0000 0190 2319 47 · BIC: BELADEBEXXX

Our PayPal info: info@lotustransfers.de